Becoming a leader in digital transformation Job to be done Support the success of students through an integrated, borderless Student Service Network Solutions to do it - S ervic eNo w ® Customer Service Management - Knowledge Management - Performance Analytics - S ervic eNo w ® IT Service Management What we did Using ServiceNow to support the Student Service Network is meeting that challenge in spite of a 20% increase in the student population Online learning for 65,000 students with minimal disruption Achieving 33% increase in staff satisfaction against previous year Saves $400,000 in staff costs Creating digital workflows With over 40 years experience as one of Australia’s leading tertiary education providers, Deakin University has won numerous awards and teaches ov

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