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TEC de Monterrey transforms services for staff and students

TEC de Monterrey transforms services for staff and students

ServiceNow
Pages 4 Pages

TEC de Monterrey, a leading Mexican university, has transformed its service operations using ServiceNow, achieving 76% first-contact resolution for IT service desk tickets, with 87% of tickets closed in under four hours and an 88% user satisfaction rate. The implementation standardized processes across 26 campuses, consolidating 95% of operations onto a unified platform, driving digital transformation for staff and students.

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