Convergys challenge was to maintain staffing levels in a high volume, high turnover business environment on a global scale.
Convergys challenge was to maintain staffing levels in a high volume, high turnover business environment on a global scale.
4 PagesCase Study HRchitect Services: • Implementation • Training HCM Solution: • Recruiting & Onboarding 1 Overview Convergys Corporation is based in Cincinnati, Ohio, and sells customer management and information management products, primarily to large corporations. Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. Their customer management products include customer care, analytics, tech support, collections, home agent, and end- to-end selling. Founded in 1998, Convergys maintains a global workforce of more than 125,000 employees in 31 countries. Challenge The challenge which Convergys faced was how to maintain staffing levels in a high volume, high turnover business environment o
