“The ServiceMax platform is helping us to secure new business... It gives customers an even greater level of confidence in working with us.” — Lisa Hough, Head of Support Services, Fourteen IP Communications Provider Leverages ServiceMax to Fuel New Business Growth Challenges... • Manual data entry led to constant backlog • Lack of visibility into inventory and key metrics • Inefficiencies with scheduling technicians to jobs Applying technology led to... • Reduction in queries on chargeable work and leaky revenue • Increased productivity and efficiency • A standardised process and single source of truth for reporting data The road to success is delivering... • Admin savings for technicians of 100 hours per week • 90% decrease in chargeable work queries • Return on investment

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