Case Study Customer profile The Department for Constitutional Affairs (DCA) was formed in June 2003 incorporating the responsibilities of the former Lord Chancellor’s Department. The Department’s aim is to provide for effective, efficient and accessible justice for all, to ensure the rights and responsibilities of the citizen, and to modernise the law and constitution. The DCA is responsible in government for upholding justice, rights and democracy. It currently employs about 24,000 civil servants, of whom more than 18,000 work for HM Courts Service (HMCS) in courts throughout England and Wales. The DCA achieves significant savings by professionally managing its procurement and commercial activities to best effect. However, ‘best in class’ procurement is not just abou

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