Case Study Customer Profile The Department for Environment, Food and Rural Affairs (Defra) is a Government Department in the UK. Defra make legislation to deliver policies in areas such as; • the natural environment, biodiversity, plants and animals • sustainable development and the green economy • food, farming and fisheries • animal health and welfare, environmental protection and pollution control • rural communities and issues. Although Defra only works directly in England, it works closely with the devolved administrations in Wales, Scotland and Northern Ireland, and generally leads on negotiations in the EU and Internationally. The Vision Defra’s vision statement is “The environment is the natural foundation on which our society and economy are built. Ou

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