Case Study

CO-OP TURN CONVERSATIONS INTO INSIGHTS AND WINS BEST VOICE OF THE CUSTOMER AWARD AT THE ECCCSAS

CO-OP TURN CONVERSATIONS INTO INSIGHTS AND WINS BEST VOICE OF THE CUSTOMER AWARD AT THE ECCCSAS

Pages 3 Pages

The Co-op is a British consumer co-operative with a diverse family of retail businesses including food retail, electrical retail, financial services, insurance services, legal services and funeral care. It is owned by more than 4 million active members. The brand was founded on a set of principles grounded in doing fair and better business. People across the business demonstrate their commitment to these values in everything they do, and that includes in the contact centre.

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