CMS IT Services’ Infrastructure Outsourcing Services significantly enhanced efficiency, productivity, and cost optimization for a major Indian two-wheeler manufacturer headquartered in Chennai with over 40 locations nationwide. The customer faced challenges with high IT system availability across remote sites, critical for real-time manufacturing and inventory management. Previous providers caused disruptions due to rotating support staff and limited onsite expertise. CMS IT’s dedicated service desk and NOC, combined with self-help and automation tools, improved user experience, ensured consistent processes, and strengthened IT resilience, enabling seamless business continuity and operational excellence.

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