CMS IT Services leveraged its Digital Application Services to help India’s largest private-sector general insurance company streamline its complex application environment. With over 8,890 employees across 273 branches and 840 virtual offices, the customer managed diverse systems including Policy Administration, Claims Management, Customer Support, HR, Operations, Mobility, and Data Management. CMS IT took over the management of all applications, delivering end-to-end portfolio management, optimizing staffing, automating processes, and ensuring high availability. This resulted in improved operational efficiency, reduced costs, and enhanced compliance with regulatory requirements such as IRDA.

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