CMS IT Services provided outsourced Infrastructure Management Services to a large automobile manufacturer with a nationwide dealer network and centralized data center. The customer required high availability of their integrated ERP (SAP) and supply chain applications to ensure real-time sales and inventory management for optimized manufacturing. CMS IT implemented a hybrid service delivery model with skilled L2/L3 resources operating 24x7 from their NOC and limited on-premises L1 support. This approach improved IT resource availability, enhanced operational efficiency, and included regular security and infrastructure audits plus quarterly disaster recovery drills, ensuring robust system health and business continuity.

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