Overview An IT hosting and cloud services provider that operates multiple global data centers and em- ploys thousands of people worldwide. Challenge This cloud services provider (CSP) company has multiple data centers across four continents, hosting hundreds of thousands of customers. The CSP’s rapid ongoing expansion has not come without its challenges: As the company takes on more employees worldwide, it must ensure that authorized users have rapid, reli- able access to key business systems, including an increasing number of applications delivered via a Software-as-a-Service (SaaS) model. A Systems Engineer at the company said, “A few years ago, we had just over 1,000 users— today, there are more than 5,000, which is a pretty exponential leap. It was becoming a struggle fo

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