Overview This IT and telecommunications services pro- vider delivers solutions across three categories: data center and cloud, networking, and security. Challenge This IT services provider already had a fully managed cloud platform based on Microsoft Hyper-V and saw a commercial opportunity to build a new unmanaged infrastructure-as- a-service (IaaS) platform based on VMware technologies. Several existing customers and major new prospects wanted more control and customization options—including more flexibil - ity in adding their own branding when reselling cloud solutions to their own customers. In one particular case, a prospective customer was dissatisfied with the limitations imposed by its existing cloud provider on the number of virtual server templates available. The com

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