Case Study ON THE NICE SOLUTION ABOUT CLEARLINK As a leader in technology-driven customer acquisitions, Clearlink Technologies implements marketing campaigns for national brands such as AT&T. But when its premise-based call center solution didn’t provide the flexibility to gauge campaigns’ effectiveness, the marketing company knew it needed to make a change. CUSTOMER PROFILE Marketing WEBSITE www.clearlink.com NICE CXone SOLUTIONS y CXone Omnichannel Routing y CXone Open Cloud Foundation RESUL TS ACHIEVED y Saved over $2 million in system costs y Saved thousands of dollars on marketing campaign adjustments y Reduced IVR update time to less than one hour “It would have cost $2 million to upgrade our on-premise call center system... NICE CXone gives us the features and flex

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