www.NICEinContact.com About Goodwill Industries of San Antonio Business Services Goodwill Industries is widely known as a non-profit organization that generates revenue through the sale of donated goods to support educational and career programs for the local community. It’s less well known that Goodwill Business Services provides business solutions, such as outsourced omnichannel contact center services, to provide meaningful employment for veterans and adults with disabilities or other barriers to employment. The organization has been delivering business solutions and employment solu- tions for over 40 years. Approximately 89% of its workforce have a disability. With three contact centers located in San Antonio, Texas, its 200 agents handle 2.2 million interactions annually. The C

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