Case Study

Clarins Replicates In-store Experience for Online Shopping with TurnTo

Clarins Replicates In-store Experience for Online Shopping with TurnTo

Pages 2 Pages

SOLUTION Social Q&A from TurnTo provides Clarins with a way to deliver fast answers to their shopper questions as well as promote conversation within their community so that they can gain new insights. To help get the personalized in-store experience online, the Q&A function replicates the experience of a shopper walking into a store and asking a fellow shopper or brand consultant, “Do you like this?” or “Will this work for my dry skin?

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