Powered by: 1702v1etkcsusda Building on Success for Comprehensive Complaint Tracking and Resolution Updating with MicroPact’s latest technology helps the USDA handle complaints with even greater speed and efficiency. There is no better example of customer satisfaction than when that customer chooses to stay with your company, using new product lines as their needs grow. That’s exactly what happened when the USDA chose MicroPact’s icomplaints in 2004, and then purchased entellitrak, another MicroPact product, several years later. “The ability to take quick action is critical to resolving a complaint, ” says Maurice Thompson, Program Manager at the USDA. “If we can gather all the data involved in the complaint quickly, and make it accessible to everyone who needs to view it at the s

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