Organization Profile • Industry: Municipal • Location: Hartford, Connecticut • Number of Employees: 4,440 • Population: 121,050 • Tyler Client Since: 2005 • Tyler Products Used: Munis, Tyler Content Manager, ExecuTime, Socrata, EnerGov ® , Appraisal & Tax Challenges Mary Pippin, manager of Hartford’s ERP solution, has been with Hartford since 2007. When Pippin started with the city, she desperately saw the need for a more efficient, transparent, and secure content management system. Hard copies of important documents were located at City Hall, which made the retrieval and audit process complicated. Departments that required increased security for private documents operated with department-specific drives, and special filing systems were created so that city employees knew where to

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