Transforming business, together Visit www.forfusion.com Swansea Council Case StudyThe Challenge Of the numerous factors driving this plan, one of the primary objectives to ensure its success was enabling workforce mobilisation, regardless of geographical location. To support employee mobility, Swansea Council had already started an agile working initiative, where each employee was provided with a laptop, USB headset, mobile phone, and the Microsoft Skype for Business client. Working towards this initiative over the last 2 years has already resulted in creating a more modern office environment and has had a significantly positive impact on the numbers of people embracing flexible working. The next focus is to extend mobile working to contact centre workers and enhance the mobi

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