Cititec, an Australia-based managed service provider, replaced Trend Micro after ransomware and malware repeatedly bypassed it and frequent update crashes slowed endpoints and increased troubleshooting costs. After comparing Webroot and Bitdefender and reviewing independent ratings, Cititec adopted Bitdefender GravityZone Cloud MSP Security with Advanced Threat Security (ATS) for multilayer hardening, prevention, and detection, managing security for about 2,200 client macOS and Windows endpoints across environments including Nutanix KVM, Microsoft 365, Active Directory, Hyper-V, and SQL Server, integrated with Datto RMM. In three years, Cititec reports no breaches, 20% annual growth, security admin time dropping from 20 to 8 hours per week, 30% better endpoint performance, and security-rel

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