Overview Cisco WebEx is a leader in conferencing services, supporting more than 26 billion conference minutes each month. Its audio, video, and web conferencing services help users connect and collaborate with colleagues around the world. The company’s ability to process, discover, model and serve petabytes of data in real time has helped staff improve customer ratings and uncover up to 17 times more fraud. The Challenge Maintaining a leadership position in the web conferencing market requires keeping a keen eye on service quality and customer needs. The time it takes to join a meeting, the quality of the audio and video feeds, and the ability for users to easily collaborate all play a role in customer satisfaction and ratings. One of the challenges Cisco WebEx faced was that differe

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