RESULTS < R educed total c on tac t types by mor e than 50 per cen t by car eful c onsolida tion, and associa ting mor e than one queue with each CT < Boosted f or ecast accur acy fr om 50 per cen t to 85 per cen t < Implemen ted Smar tS ync-power ed in tegr a tion to automa tically r ela y v aca tion da ta fr om pa yr oll to N IC E WF M solution < Annual R OI of $41,000 r ela ted to automa ted v aca tion time pr ocessing <

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