Case Study Evolent Health Renews Listening Commitment with NICE CXone Feedback Management Healthcare services company Evolent Health wanted to better understand the nuanced needs of healthcare plan members (patients) it serves on behalf of its client insurers and healthcare groups. The company implemented NICE CXone Feedback Management to launch a comprehensive Voice of the Customer survey initiative with the goals of improving both customer experience and employee engagement. CUSTOMER PROFILE ABOUT Founded in 2011, Evolent Health provides clinical and administrative solutions to payers and providers in the United States. It offers financial and administrative management services, data analysis, managed care workflows, and specialty care management services. INDUSTRY Hea

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