Healthcare Company Looks to Improve Veterans’ Experience The Client Managing healthcare benefits is not always easy, and for veterans who have to take additional steps to secure the medical care they need, it can be even more complex. Working directly with the U.S. Department of Veterans Affairs (VA), veterans often find themselves navigating through the unknown as they wait to get healthcare-related appointments. The government recognized the delay was in some cases damaging to the point where veterans’ health was declining, and one organization saw a big opportunity for change. Making it its mission to ensure veterans get the health care they need, this organization acts as a liaison between the VA and veterans to schedule and manage appointments. Beyond coordinating the best

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