CASE STUDY: Cheltenham Borough Homes DIVERSITY AND BEYOND THE CHALLENGE Cheltenham Borough Homes is one of the top performing Arms’ Length Management organisations (ALMOs) in the country. It looks after the management and maintenance of approximately 5,000 council-owned and leasehold properties in Cheltenham. Garnett Interactive was asked to develop a training event that would support their vision that their “customers are able to improve their quality of life and live in good quality homes, in places where they choose to live”. THE OBJECTIVE The training aimed to develop various skills such as: How to challenge common assumptions about residents Practising different communication styles Understanding what is meant by reasonable adjustments K

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