CASE STUDY: LEADERSHIP AND GOVERNANCE AT SOUTHEND BOROUGH COUNCIL THE CHALLENGE Recognising the very real challenges Southend faced in a climate of austerity and greatly reduced resources, Southend Borough Council revised the Council’s governance arrangements and their Code of Conduct and sought to examine their behaviours and the values underpinning them to set the tone for the entire organisation “To Do the Right Thing”. Starting at the top, the Council acknowledged the need to promote a real awareness of their key policies and not only where to access them, but to understand how they could support Council leaders to understand their own responsibilities as leaders. THE OBJECTIVE With a prevalence of increasing workloads and aspects of low morale impact, w

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