CASE STUDY: Arriva plc Valuing and Welcoming Difference THE CHALLENGE Arriva is one of the largest transport services organisation in Europe, employing some 55,900 people and delivering more than 1.5 billion passenger journeys across 15 European countries every year. Arriva’s widely diverse workforce reflects the communities they serve. Valuing and respecting diversity in colleagues and customers is underpinned by the group’s diversity policy and so a programme to reach a 24,000 strong workforce with consistent and effective training was a huge challenge. THE OBJECTIVE Garnett Interactive was tasked with developing and devising programmes to bring about both a renewed culture of valuing and respecting diversity within the organisation, and a training packag

Join for free to read