Chelmsford City Council T ransforms Customer Service and Drives Channel Shift with Firmstep Solutions Chelmsford is enhancing its Customer Service Centre’s efficiency with a new self-service environment, achieving nearly 50% shift with the first online services in just 5 months. www.chelmsford.gov.uk April 2013 – Chelmsford City Council has boosted efficiency in its Customer Service Centre (CSC) and is rolling out an online self-service porta

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