Given the massive expanse of their business, it was essential that the organization deliver timely and consolidated communications to customers over their preferred channels. Here are the challenges they faced in this context: Challenges to Effective Customer Communication Growth Bottlenecks ? Legacy applications for preparing and producing documents ? Decentralized and manual template development, including data import from Excel and status updates, making it time-consuming and error-prone ? Ineffective management of multiple templates for various types of documents, such as policy contract, premium invoice, commission advice note, and others, in different business lines ? Poor handling of multilingual communications, maintaining different versions of same template for languages

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