Challenges Faced By The Department Case Study: Government ? Manual processes and high dependency on humans resulted Inability to Track Application Status: in lower visibility and difficulty in keeping track of applications. ? Absence of a centralized digital process, lack of a reminder notification Delayed Approval Cycle: system combined with multiple manual hand-offs, led to a longer review and approval process. ? Compiling reports and maintaining records was Lack of Transparency and Monitoring: cumbersome and led to transparency issues. Lack of monitoring led to poor workload management. ? Lack of collaboration among various departments resulted in lower High Turnaround Time: efficiency in accepting and processing of applications, leading to a longer review and approval cycle. ? Larg

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