Challenge: Eliminate the baskets Like most manufacturing companies, Century Furniture is challenged in its industry to drive cost out of processes and products. The industry has recognized the overwhelming burden of trying to support a printer for each user. Years ago Century Furniture went to a centralized strategy of leasing copier/fax/printer devices to cut equipment costs. In its continuing efforts to lower costs, the company started looking at what all the paper is really costing. In Century Furniture’s previous process for orders received via fax, email or hardcopy, a person would check the fax machine periodically and sort the orders by placing them in the appropriate wire basket. Emails would be printed and delivered to the wire basket, and hardcopy was delivered to th

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