Kimball’s National Office Furniture business unit uses Esker’s Order Processing solution to achieve +99.6% accuracy of order entry
Kimball’s National Office Furniture business unit uses Esker’s Order Processing solution to achieve +99.6% accuracy of order entry
3 PagesEsker DeliveryWare www.esker.com AUTOMATING INBOUND FAX ORDERS & GAINING IMPROVED PROCESS CONTROL Kimball’s National Office Furniture business unit leveraged Esker’s Order Processing solution to achieve +99.6% accuracy of order entry into its SAP ® system. The Challenge Previous process National Office Furniture receives approximately 4,500 sales orders per month — the majority via fax, and many composed of multiple pages. Previously, after an order was processed, customer order care (COC) employees filed the documents into one of the 15 cabinets for access if needed at a later date. At that time, the company was using a fax server to capture the incoming faxes and send them to a printer. In effect, the printer served the same role as a traditional fax machine. From there, an emp
