1 Leadership Challenge Experiences: Personalization without Bias Case Study: Center for Creative Leadership | SymphonyAI Accelerate2 The Challenge As part of leadership development training and research initiatives, CCL collects information on leaders’ top managerial challenges. Participants respond to an open-ended question asking for a list of the top three leadership challenges they currently face. To date, data has been collected on nearly 60,000 challenges collected from 20,000 mid-level and senior managers. Rather than considering challenges in isolation, CCL wanted to identify common combinations of challenges. These challenge experiences, created using a novel AI algorithm, could be used to curate personalized leadership development offerings that directly address the

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