Conduent’s Customer Experience Management solutions helped a global technology company handle over 17.5 million annual customer contacts across phone, email, and chat while maintaining CSAT scores of 80–85 percent. Starting with a 50-person pilot, Conduent scaled to 700 associates within three months, supporting multiple lines of business across North America, Latin America, and Asia-Pacific, now involving 4,000 associates. Services included advanced analytics, process improvements, and COPC-certified quality management. Over a 16-year partnership, Conduent has delivered high resolution rates, rapid scalability, and strong employee engagement, earning top supplier rankings and additional lines of business.

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