Improving Efficiency and CSAT for a Leading Global Beauty Company Performance Objective

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Laivly helped the world's largest cosmetics company improve efficiency and CSAT by automating tedious tasks for agents supporting multiple brands and products. Sidd streamlined complex policies, manual workflows, and clunky back-end processes, enabling consistent on-brand email messaging without manual selection. This reduced long wait times and conflicting information, boosting agent productivity, quality scores, and customer satisfaction while handling high-volume queries with patience-friendly, seamless operations.

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