Case Study

CBC automates processes globally to deliver greater efficiencies in over 200 million transactions a year

CBC automates processes globally to deliver greater efficiencies in over 200 million transactions a year

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CBC used Bizagi to automate 17 core processes, supporting over 200 million annual transactions across Latin America. Pricing approvals became 12 times faster, dropping from 24 hours to 3, while new customer onboarding now takes 4 hours with deliveries in 24. Bizagi integrated with SAP and RPA bots, improving compliance, visibility, and security. Mobile apps enabled field updates and approvals, ensuring 100% of delivery SLAs were met. Finance processes were secured through Bizagi workflows, reducing fraud risks. The transformation centralized operations, increased efficiency, and improved customer satisfaction.

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