1 CASE STUDY Neuperlach Clinic Client Problem Sector FACT24 version FACT24 in use since Solution Benefits First on the Scene Health & Pharmaceuticals FACT24 ENS essential 2002 ? Ultra-rapid ? Operates independently of the hospital’s own telecommunications infrastructure ? Detailed interim and final reports containing information on the availability and ETA of the staff In event of an emergency or threat to the clinic, personnel reinforcements must be at the scene with the utmost speed to assure appropriate response to the situation. Manual con- tact of personnel using alert lists, however, proved to be too time-consuming and tied up too many staff. In addition, the reliability of notification and the quality of feedback returned concerning its execution were no longer in line with

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