Case Study HOTEL GRT CHENNAICase Study Radisson Blu Airport GRT, is a leading five-star hotel in Chennai. In 2010, the hotel was listed among the top ranked hotels by Expedia Insiders' Select 2010. There are around 250 employees working in this Hotel and this includes managerial staff, bearers, House Keeping staff, security guards, etc. In Hotel industry, 80% of work is done manually and so the dependency on the skilled employees is very high. Quality of service to the customers is directly linked with the ability to retain the good performing employees. Also, when entire world is celebrating New Year, Christmas or regional festivals, hotel employees are required to work. So it is very important to put effective performance management practices and boost the employee morale; these

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