Canterbury City Council A programme to deliver customer-focused services and cashable efficiency savings Case Study © 2010 Alexander In brief: ? Canterbury City Council needed to review its services to ensure that they were operating efficiently and that they were sufficiently customer-focused. ? Alexander was selected to support the reviews because of their Lean expertise, experience and flexible approach. ? Parking services, being a front-line and income-generating service, were chosen as a pilot for the proposed project, which resulted in cashable savings of £90,000 and improved processes resulting in better customer service. ? The wider programme of Lean service reviews identified £435K of cashable efficiency savings. Cantebury Kent ? Think with us ... If you’re reading th

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