Beyond Efficiency North Dorset District Council Transforming Development Control Services using Lean Systems Thinking Case Study © 2012 Alexander In brief: ? The Development Control service within North Dorset District Council is the largest single unit in a small council and it, therefore, acts as a key influence of the public’s perception and the council’s reputation. ? Whilst it had improved the speed of performance and delivery of affordable housing, it had also come under criticism for the quality of its web services, its approach to the progression of planning applications and timely enforcement, as well as its customer service. In addition to these factors, the introduction of the Localism Act required new approaches to delivering more responsive planning services. ? Ale

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