CALL MONITORING AND WALLBOARD IMPROVES PRODUCTIVITY OF DIRECT SALES TEAM
CALL MONITORING AND WALLBOARD IMPROVES PRODUCTIVITY OF DIRECT SALES TEAM
2 PagesCase Study CALL MONITORING AND WALLBOARD IMPROVES PRODUCTIVITY OF DIRECT SALES TEAM GoSimple Software based in Oldham, offers cloud-based financial software products including SimpleTax, an online account package and HMRC-recognised online tax calculator, and SimpleBooks, a powerful online bookkeeping software. The challenge The company had introduced a new direct sales team, responsible for selling a larger and more expensive product costing approximately £500. This team’s targets were based on the number of calls, so the company needed a service that would allow all the calls to be monitored. GoSimple Software’s telephony provider, Plum Communications, recommended real time call management and call analytics from Akixi as the best solution to meet the company’s requirements.
