Case Study Gleadless Medical Centre MEDICAL CENTRE MAXIMISES NHS RESOURCES WITH AKIXI Gleadless Medical Centre serves approximately 9,000 registered patients in the Gleadless Valley area of Sheffield and has 30 partners and staff. The challenge Efficient communications are essential for the effective running of the centre so, to manage the large volume of incoming phone calls, the centre’s telecoms provider installed a Siemens OptiPoint 500 phone system supporting 32 extensions. While the phone system provided excellent call management, there were issues with understanding calling patterns. Stella Crookes, Business Manager for the centre explains: “The NHS conducts regular surveys to ensure that we are meeting our patients’ needs. A recurring issue identified in the surveys was

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