On-Demand Assessment TM Challenge Case Study 877.909.TEST (8378) www.criteriacorp.com Call Center Reduces Turnover By Using CBST A call center in the ?nancial services industry wanted to reduce turnover amongst its call center representatives. High rates of both voluntary and involuntary turnover were causing elevated hiring and training costs, and so the company decided to implement HireSelect. They then initiated a pilot program for all new h

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