The Client CB Richard Ellis Group Inc. (CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services fi rm and currently manages 1.7 billion square feet of building space. The Company serves real estate owners, investors and occupiers through more than 300 offi ces worldwide. CB Richard Ellis offers strategic advice and execution for property sales and leasing; corporate services;property, facilities and project mangementl mortgage bankingl appraisal and valuationl development servicesl investment management; and research and consulting. Call Center Operating Costs Reduced by 50% “We couldn’t be more pleased with the new system – to ensure the quickest response rates and the highest quality service possible, we r

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