CUSTOMER STORY Industry: Education Location: Calgary, Alberta, Canada Size: 58,000+ students Calgary Catholic School District increases focus on student success with ServiceNow Reduction in time teachers spend on administrative duties Of requests fulfilled completely automatically Portal where teachers can access services 1 50% CCSD doesn’t want to waste its teachers’ valuable time on mind-numbing administrative work Calgary Catholic School District (CCSD) and its 5,600 employees are committed to the success of their students. That commitment is underpinned by a culture of creativity and innovation, and it’s driven by a shared vision of the future. As Andrea Urquhart, Director of Human Resources at CCSD, explains, “In education, people view their jobs as a vocation. The

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