1. Project One Case Study YBS Yorkshire Building Society (YBS) is the UK’s second largest building society, with 3.5 million members and assets of approximately £33 billion. They were the first building society to commit themselves to remaining a mutual at a time when their rivals decided to become banks. In July 2011, YBS announced plans to purchase the accounts of the Internet bank Egg, which was part of Citigroup. This would add a £2.1bn savings book and a mortgage book worth £430m, as well as a total of 500,000 customers. BUSINESS INTEGRATION THAT TRANSFORMED YORKSHIRE BUILDING SOCIETY2. Project One Case Study YBS THe CHALLENGE The integration of the acquired business was on a tight timescale, with financial penalties for late delivery. YBS needed delivery certaint

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