British Gas Leveraged Khoros Care for Better Social Customer Care CASE STUDYWant to learn more? Visit us at Khoros.com or email us at questions@khoros.com Social Media Manager-Communities, British Gas Louisa Martin We knew people were talking to us on social, but we didn’t really have a way to organize that data. Khoros Care has enabled us to get customer queries finalized and fully resolved in a short period of time.Executive summary Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com British Gas is the UK’s leading energy supplier, serving more than 11 million homes and one million UK businesses. When British Gas ventured into the world of social media, they initially lacked a clear direction, guidance, and understanding of how to operate. But,

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