Case Study

British Gas

British Gas

CUSTOMER SUCCESS STORY RESPONSE TO COMMENTS ON FACEBOOK AND TWITTER PROACTIVE CONVERSATIONS PER MONTH RESPONSE TIME BRAND SENTIMENT 93% 2.5 +5 point impact +800 CUSTOMER SUCCESS STORY hours or less Goal Build trust in a brand where little exists today by creating a helpful social customer care organization that facilitates meaningful conversations Solution Leverage Lithium Social Media Management for better social customer care and

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