BRISTOL BRUNEL ACADEMY DELIVERANCE AND RECOVERY Bristol Brunel Academy is an example of a customer who came to ITQ because they needed more than just technical expertise and assistance. The Academy should have been benefitting from superb print facilities. It already had a print management infrastructure built around SafeCom, the same print management platform ITQ recommend. Unfortunately, a poor installation by the original supplier meant it never delivered on its potential. Technical problems ranged from unlabelled network cables to poorly configured network sub-nets. Management problems included inadequate reporting that presented misleading results. Software problems were typified by a SafeCom installation that had never been updated (although updates had been paid for).

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