BRISTOL AIRPORT PRINTER OVERLOAD Like many expanding organisations, Bristol Airport had seen its printer fleet grow without supervision. With well over 100 devices for just 240 staff, this presented significant problems: Overall print costs were high – invoices proved that – but it was impossible to identify where the costs originated. Printer maintenance was one of the IT department’s main tasks, a particular concern for Head of IT, Mark Williams. Bristol Airport was keen to implement environmentally- sustainable printing practices Together, ITQ and the Airport developed a print strategy that reduced device numbers, was financially positive from day one, enhanced the airport’s environmental performance and freed the IT department to concentrate on more critical systems. This

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