Who We W orked With A US auto insurer with operations in 17 states. WhA t the C oMPANY Needed The insurer wanted to reduce the overall cost of writing auto claims estimates by decreasing its reliance on independent appraisers (IAs). It also needed to improve the productivity of internal staff by upping the number of estimates each of its appraisers could write in a day. ho W We heLPed We introduced OnSource, a Genpact company that provides inspection-as- a-service (IaaS) for property and casualty insurers and their customers. Its services include cutting-edge drone technology, a smartphone app to capture HD photos, videos, and written descriptions, and an immediate-response inspection model with 17,000+ photo field inspectors. WhA t the C oMPANY Got By adopting OnSource’s platform of

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